I have written here that I am a fan of Blundstone foot ware. I am hard on shoes and seldom get more than 1.5 years out of shoes. Blunties however, seem to last forever and are as comfortable as slippers. A friend told me that Blundstone now had a canvas boot-shoe and after doing a little research I realized it would be a perfect choice for me as a general all-around non-Winter shoe. Sporting Intentions is one of the local vendors so I stopped in to see the boot. 3 clerks glanced at me as I made my way to the back corner of the store where the display is.
Sure enough the product was on the shelf and I waited for a clerk to help me (nor was a price indicated). When none sauntered in my direction I wandered around waiting for a simple, “can I help you with anything”. After 20 minutes and no one bothered I left the store.
I returned to my office and went on-line to the Canadian store The Australian Boot Company. I inquired via email and I had an answer in less than 10 minutes. I placed an order and within 30 seconds had an email confirmation of my order. Another 15 minutes and I had a shipping confirmation (free shipping). I am expecting delivery mid next week.
Had a clerk offered to assist me I would have purchased on the spot. I want to deal locally. I prefer to deal locally. From a business perspective it is in my best interest to deal locally. Despite that, I have choices and I choose to deal with someone who provides service and appears to appreciate my business. I am an instant gratification kind of shopper. I am not good at waiting. However I am getting better at it and there is no one to blame but local marginal service.
If anyone wants to find out how retail service should be done, just stop in the Home Hardware store on St. Peters Road. That franchise obviously gets it when it comes to providing service. I will go out of my way to shop there.