Nothing can create failure quite like success.
Here’s an all-too-typical scenario: An organization (Government) achieves a comfortable lead on the competition. Its media coverage is highly favorable, and shareholders (voters) are very satisfied. Believing that everything is and will continue to be great, leaders start reading their own press clippings. Complacency sets in, which undermines the continuous improvement necessary for growth. The inevitable result is mediocrity. In the worse cases, the company (government) completely loses sight of its vision. The most talented people leave first. When panic sets in on how to “fix” things (slashing costs, compromising quality), brokenness soon abounds.