I have expressed my satisfaction with Xplornet high speed internet service on numerous occasions and after 6 months I continue to be delighted with the service. I am paying for 25 meg download speeds and I typically have between 25 and 35.
Last Friday I lost service. It went from working perfectly to no access. A call to Xplornet involved close to an hour with a pleasant and competent tech. After tying numerous ‘fixes’ it was determined I need a service call. Strangely, by Saturday morning service was back.
0800 Monday the service guy was on my roof replacing what he described as a defective radio. Now the interesting part to me… why did the radio fail.
My radio is pointed West and in that direction is a large red maple tree. 6 months ago there were no leaves. As the tree leafed out the radio had to work harder to receive the signal. Friday it was raining and leaves were wet causing further strain. As the leaves dried overnight the signal came back, but as the radio was ‘overworked’ it was not performing as it should. Solution was relocate the radio by about 2 meters and install a new radio. All done under warranty.
From my earlier experience with Wireless Island I should have known this but I completely missed it. Once again this service provider lived up to my expectation.